Frequently Asked Questions [Customers]

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We’re a trusted service partner, working directly with your dealership to make getting your car serviced easier. The dealership teams up with us to handle pickup and delivery — so you can skip the trip and focus on your day

It’s simple and free! After you schedule a service appointment, we’ll pick up your vehicle from your location, take it to the dealership, and bring it back once the work is complete. You’ll get updates along the way, and can always contact your service advisor with questions.

Usually, yes — especially for standard maintenance or services. If your repair takes longer, your advisor will update you, and we’ll arrange the return once everything is finished.

No need to worry or reschedule. Our drivers work closely with the dealership team to keep everything on track. Your vehicle will still be serviced as planned.

Not at all. Just let us know where we can find the key — whether it’s in the cup holder, under a mat, or another secure spot — and we’ll handle the rest.

Yes. Simply provide your updated return address to the service advisor, and we’ll deliver your vehicle to that location.

Absolutely. Our drivers go through background checks, and we partner with the dealership to use secure, trackable systems. You’ll always know who’s picking up your vehicle and where it’s going.

Tipping isn’t required, but always appreciated. Your dealership covers the cost of the service entirely.

Nope! RideReady’s pickup and delivery service is complimentary — part of your dealership’s commitment to convenience and care.